The establishment of the Beijing Municipal tourist service center was among the 60 promises of the municipal government to the public in 2001. The municipal government has been dedicated to setting up an international, modernized, nonprofit, and comprehensive agency directed to travel advisory services.
12301 is a nonprofit tourist service hotline operated under the Beijing Municipal Commission of Tourism Development. The hotline provides 24-hour bilingual (English and Mandarin) services for domestic and foreign tourists.
12301 Service includes:
1. Solving tourists’ inquiries for the basic information of hotels, dining, scenic spots, routes, and travel agencies;
2. Deliver tourists’ suggestions and opinions;
3. Deal with tourists’ complaints.
Complaints Hotlines of Prefecture-level Tourism Administration
Shunyi District Tourism Administration: 86 10 69429918
Changping District Tourism Administration: 86 10 69744656
Tongzhou District Tourism Administration: 86 10 69545238
Haidian District Tourism Administration: 86 10 88497229
Daxing District Tourism Administration: 86 10 69245166
Fengtai District Tourism Administration: 86 10 63838830
Pinggu District Tourism Administration: 86 10 89991180
Shijingshan District Tourism Administration: 86 10 68607216
Huairou District Tourism Administration: 86 10 69622508, 69646250
Mentougou Tourism Administration: 86 10 69843710, 69862525
Miyun County Tourism Administration: 86 10 69041194, 69046747
Fangshan District Tourism Administration: 86 10 -89356675, 83652764
Yanqing County Tourism Administration: 86 10 81191168, 81191011
Other Public Service Hotlines:
Police: 110
Fire: 119
First Aid: 120
Information: 114
Beijing Railway Station Inquiries: 86 10 51019999
Beijing West Railway Station Inquiries: 86 10 51826273
Beijing West Railway Station Hotline for Public Complaints: 86 10 63984059
Beijing North Railway Station Inquiries: 86 10 51866223
Beijing South Railway Station Inquiries: 86 10 51837262
Coach Ticket Office: 86 10 67237328
Traffic Accident: 122
Weather Forecast: 121
Postal Service: 11185
Banking Service: 95566
Train Ticket Office: 95105105
Aviation Information: 962580
Capital Airport Bus Hotline: 86 10 96158
